Learn the steps to take if you receive an incorrect item.

Please contact our Customer Support team with a photo of the item received, including the label and visible QR code. We will assist you promptly in resolving the matter.While replacements are subject to stock availability, we are committed to addressing your concern with urgency and finding the best possible solution to uphold your satisfaction.

I received the wrong item. What should I do?

Learn the steps to take if your delivery is damaged.

We take exceptional care to ensure your purchase reaches you in pristine condition. However, despite our best efforts, transit damage can occasionally occur.If your item arrives damaged, please contact our Customer Support team as soon as possible. To help us resolve the matter swiftly, include clear photographs of the damaged item as well as the product label showing the QR code.While replacements are subject to stock availability, we are committed to addressing your concern with urgency and finding the best possible solution to uphold your satisfaction.

What should I do if my order arrives damaged?

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

For deliveries to a personal address, please be aware that packages are not redirected to pick-up points.If a delivery attempt is missed, we recommend first checking around your property and with neighbours, as parcels are sometimes left in safe locations or with trusted contacts. You may also wish to enquire with building management who might have accepted the package on your behalf.Please verify that the shipping address and contact details provided are accurate to ensure correct delivery.Occasionally, parcels may be marked as delivered but require additional time to reach you. If your package remains untraceable, we advise contacting the carrier directly for clarification. Should you need further assistance, our Customer Support team is available to support you.

My order was marked as delivered, but I haven’t received it

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Need help with your online order? Find answers to common questions and solutions for any issues you may encounter.

Order Issues & Support | VLISCO

Purchasing Online

Order Issues & Support

How do I place an order?

Import Duties & Taxes

How can I track the status of my order?

Can I cancel or modify my order?

Ordering Process

How can I pay for my online order?

What is 3D authentication?

What is the security code (CVC) for credit card payments?

Why has my payment been declined?

Payment

Does Vlisco ship worldwide?

How long does delivery take?

Does Vlisco offer express shipping?

How much does shipping cost?

Can I reschedule my delivery?

Shipping & Delivery

How can I make a return?

What is your return and exchange policy?

How long does a refund take?

Returns

Authenticity Guarantee

Authenticating your fabric in one click

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Authenticity

Silk Exclusives

Washing your Vlisco Ready-to-Wear

Radiance

Satin Royal

Grand Super-Wax

Sky Wax

Wax GlitterGlam

Super-Wax without embellishment

Super-Wax with embellishment

Wax Hollandais without embellishment

Wax Hollandais with embellishment

Wax Hollandais Poplin

Java

Washing your Vlisco fabric

How can I safely remove the label sticker from my fabric?

How can I safely remove the folds from my fabric?

Product Care

Tailoring with VLISCO Radiance

Sewing & Tailoring

Wash & Care

Ready-to-Wear size guide

What is the conversion of yards to metres?

What is the size of the fabric shown on the pictures in the webshop?

What is the width of a Vlisco fabric?

What is the weight of a Vlisco fabric?

Product Sizing

What is Vlisco's Premium Cotton?

What type of wax is used in the production of Vlisco fabrics?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

What are the ink marks on the edges of Vlisco fabrics?

Can I use Vlisco fabrics to create non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

Can I buy Vlisco's clothing?

What is Wax Hollandais?

What is Super-Wax?

What is Grand Super-Wax?

What is Satin Royal?

What is VLISCO Radiance?

Does Vlisco distribute catalogues and fabric samples?

Can I buy Vlisco sewing patterns to make garments with Vlisco fabrics?

Does Vlisco offer customization services?

How often does Vlisco reprint designs?

What should you do if you cannot find the item you are looking for?

Can I use Vlisco products commercially?

Product Offer

Product Information

Why can't I access my Vlisco account?

Getting Started with The VLISCO Inner Circle

Managing Your Loyalty Account

How to Earn Points in The Inner Circle

Redeeming Your Points and Rewards

Loyalty Tiers and Exclusive Perks

Points Expiration, Terms, and Conditions

Online Account & Membership Services

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?

Wholesale & Business Partnerships