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Vlisco

Discover the Vlisco FAQ for quick answers to frequently asked questions about orders, shipping, returns, and more.

FAQ & Support | Vlisco

How do I place an order?

Import Duties & Taxes

How can I track the status of my order?

Can I cancel or modify my order?

Is the invoice included in the parcel?

Ordering Process

How can I pay for my online order?

What is 3D authentication?

What is the security code (CVC) for credit card payments?

Why has my payment been declined?

Payment

Does Vlisco ship worldwide?

How long does delivery take?

Does Vlisco offer express shipping?

How much does shipping cost?

Can I reschedule my delivery?

Shipping & Delivery

How can I return my order?

What is Vlisco's return and exchange policy?

How long do refunds take?

Returns

I received the wrong item. What should I do?

What should I do if my order arrives damaged?

My order was marked as delivered, but I haven’t received it

Order Issues & Support

Purchasing Online

Authenticity Guarantee

Authenticating your fabric in one click

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Authenticity

Silk Exclusives

Washing your Vlisco Ready-to-Wear

Radiance

Satin Royal

Grand Super-Wax

Sky Wax

Wax GlitterGlam

Super-Wax without embellishment

Super-Wax with embellishment

Wax Hollandais without embellishment

Wax Hollandais with embellishment

Wax Hollandais Poplin

Java

Washing your Vlisco fabric

How can I safely remove the label sticker from my fabric?

How can I safely remove the folds from my fabric?

Product Care

Tailoring with VLISCO Radiance

Sewing & Tailoring

Wash & Care

Ready-to-Wear size guide

What is the conversion of yards to metres?

What is the size of the fabric shown on the pictures in the webshop?

What is the width of a Vlisco fabric?

What is the weight of a Vlisco fabric?

Product Sizing

What is Vlisco's Premium Cotton?

What type of wax is used in the production of Vlisco fabrics?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

What are the ink marks on the edges of Vlisco fabrics?

Can I use Vlisco fabrics to create non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

Can I buy Vlisco's clothing?

What is Wax Hollandais?

What is Super-Wax?

What is Grand Super-Wax?

What is Satin Royal?

What is VLISCO Radiance?

Does Vlisco distribute catalogues and fabric samples?

Can I buy Vlisco sewing patterns to make garments with Vlisco fabrics?

Does Vlisco offer customization services?

How often does Vlisco reprint designs?

What should I do if I cannot find the item I am looking for?

Can I use Vlisco products commercially?

Product Offer

Product Information

Why can't I access my Vlisco account?

Getting Started with The VLISCO Inner Circle

Managing Your Loyalty Account

How to Earn Points in The Inner Circle

Redeeming Your Points and Rewards

Loyalty Tiers and Exclusive Perks

Points Expiration, Terms, and Conditions

Online Account & Membership Services

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?

Wholesale & Business Partnerships

All articles

Categories

Purchasing Online

Authenticity

Product Information

Online Account & Membership Services

Wholesale & Business Partnerships