What should I do if my order arrives damaged?Updated an hour ago

We take exceptional care to ensure your purchase reaches you in pristine condition. However, despite our best efforts, transit damage can occasionally occur.

If your item arrives damaged, please contact our Customer Support team as soon as possible. To help us resolve the matter swiftly, include clear photographs of the damaged item as well as the product label showing the QR code.

While replacements are subject to stock availability, we are committed to addressing your concern with urgency and finding the best possible solution to uphold your satisfaction.