Everything you need to know before placing your online order on Vlisco.com.

Ordering Process

Find all information about how payment works for VLISCO online orders.

Payment

Shipping & Delivery

Guidance on how to return your order, request a refund, and understand our return conditions.

Returns

Need help with your online order? Find answers to common questions and solutions for any issues you may encounter.

Order Issues & Support

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Find everything you need to know about ordering from Vlisco, including shipping options, delivery times, and order tracking.

Purchasing Online | VLISCO

Purchasing Online

How do I place an order?

Import Duties & Taxes

How can I track the status of my order?

Can I cancel or modify my order?

How can I pay for my online order?

What is 3D authentication?

What is the security code (CVC) for credit card payments?

Why has my payment been declined?

Does Vlisco ship worldwide?

How long does delivery take?

Does Vlisco offer express shipping?

How much does shipping cost?

Can I reschedule my delivery?

How can I make a return?

What is your return and exchange policy?

How long does a refund take?

I received the wrong item. What should I do?

What should I do if my order arrives damaged?

My order was marked as delivered, but I haven’t received it

Authenticity Guarantee

Authenticating your fabric in one click

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Authenticity

Silk Exclusives

Washing your Vlisco Ready-to-Wear

Radiance

Satin Royal

Grand Super-Wax

Sky Wax

Wax GlitterGlam

Super-Wax without embellishment

Super-Wax with embellishment

Wax Hollandais without embellishment

Wax Hollandais with embellishment

Wax Hollandais Poplin

Java

Washing your Vlisco fabric

How can I safely remove the label sticker from my fabric?

How can I safely remove the folds from my fabric?

Product Care

Tailoring with VLISCO Radiance

Sewing & Tailoring

Wash & Care

Ready-to-Wear size guide

What is the conversion of yards to metres?

What is the size of the fabric shown on the pictures in the webshop?

What is the width of a Vlisco fabric?

What is the weight of a Vlisco fabric?

Product Sizing

What is Vlisco's Premium Cotton?

What type of wax is used in the production of Vlisco fabrics?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

What are the ink marks on the edges of Vlisco fabrics?

Can I use Vlisco fabrics to create non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

Can I buy Vlisco's clothing?

What is Wax Hollandais?

What is Super-Wax?

What is Grand Super-Wax?

What is Satin Royal?

What is VLISCO Radiance?

Does Vlisco distribute catalogues and fabric samples?

Can I buy Vlisco sewing patterns to make garments with Vlisco fabrics?

Does Vlisco offer customization services?

How often does Vlisco reprint designs?

What should you do if you cannot find the item you are looking for?

Can I use Vlisco products commercially?

Product Offer

Product Information

Why can't I access my Vlisco account?

Getting Started with The VLISCO Inner Circle

Managing Your Loyalty Account

How to Earn Points in The Inner Circle

Redeeming Your Points and Rewards

Loyalty Tiers and Exclusive Perks

Points Expiration, Terms, and Conditions

Online Account & Membership Services

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?

Wholesale & Business Partnerships