Everything you need to know before placing your online order on Vlisco.com.

Ordering Process

Find all information about how payment works for VLISCO online orders.

Payment

Shipping & Delivery

Guidance on how to return your order, request a refund, and understand our return conditions.

Returns

Need help with your online order? Find answers to common questions and solutions for any issues you may encounter.

Order Help & Support

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Find everything you need to know about ordering from Vlisco, including shipping options, delivery times, and order tracking.

Purchasing Online | VLISCO

Purchasing Online

How do I place an order?

Import Duties & Taxes

How can I track the status of my order?

Can I cancel or modify my order?

Is the invoice included in the parcel?

How can I pay for an online order?

What is 3D authentication?

What is the card security code (CVC)?

Why has my payment been declined?

Does Vlisco ship worldwide?

How long does delivery take?

Does Vlisco offer express shipping?

How much does shipping cost?

Can I reschedule my delivery?

How can I return my order?

What is Vlisco's return and exchange policy?

How long do refunds take?

I received the wrong item. What should I do?

What should I do if my order arrives damaged?

My order was marked as delivered, but I haven’t received it

Authenticity Guarantee

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Authenticity

Silk Exclusives

Washing your Vlisco Ready-to-Wear

Washing your VLISCO Radiance

Washing your Satin Royal

Washing your Grand Super-Wax

Washing your Sky Wax

Washing your Wax GlitterGlam

Washing your Super-Wax without embellishment

Washing your Super-Wax with embellishment

Washing your Wax Hollandais without embellishment

Washing your Wax Hollandais with embellishment

Washing your Wax Hollandais Poplin

Washing your Java

Washing your Vlisco fabric

How can I safely remove the label sticker from my fabric?

How can I safely remove the folds from my fabric?

Product Care

Tailoring with VLISCO Radiance

Sewing & Tailoring

Wash & Care

Ready-to-Wear size guide

How do I convert yards to metres?

What is the fabric size shown in product photos?

What is the width of a Vlisco fabric?

What is the weight of a Vlisco fabric?

Size & Measurement Guide

What is Vlisco's Premium Cotton?

Which wax is used in Vlisco’s production process?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

Why are there ink marks on the edges of Vlisco fabrics?

Can Vlisco fabrics be used for non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

Do you offer catalogues and fabric samples?

Does Vlisco offer customization services?

Can I buy Vlisco's clothing?

Are Vlisco sewing patterns available?

Can I use Vlisco products commercially?

Does Vlisco reprint designs?

What if I can’t find the item I’m looking for?

What is Wax Hollandais?

What is Super-Wax?

What is Grand Super-Wax?

What is Satin Royal?

What is VLISCO Radiance?

Our Range & Services

Product Information

Why can't I access my Vlisco account?

Getting Started with The VLISCO Inner Circle

Managing Your Loyalty Account

How to Earn Points in The Inner Circle

Redeeming Your Points and Rewards

Loyalty Tiers and Exclusive Perks

Points Expiration, Terms, and Conditions

Account & Membership Services

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?

Wholesale & Business Partnerships