My order was marked as delivered, but I haven’t received itUpdated 3 hours ago

For deliveries to a personal address, please be aware that packages are not redirected to pick-up points.

If a delivery attempt is missed, we recommend first checking around your property and with neighbours, as parcels are sometimes left in safe locations or with trusted contacts. You may also wish to enquire with building management who might have accepted the package on your behalf.

Please verify that the shipping address and contact details provided are accurate to ensure correct delivery.

Occasionally, parcels may be marked as delivered but require additional time to reach you. If your package remains untraceable, we advise contacting the carrier directly for clarification. Should you need further assistance, our Customer Support team is available to support you.