Learn the steps to take if you receive an incorrect item.

Please contact our Customer Support team with a photo of the item received, including the label and visible QR code. We will assist you promptly in resolving the matter.While replacements are subject to stock availability, we are committed to addressing your concern with urgency and finding the best possible solution to uphold your satisfaction.

I received the wrong item. What should I do?

Learn the steps to take if your delivery is damaged.

We take exceptional care to ensure your purchase reaches you in pristine condition. However, despite our best efforts, transit damage can occasionally occur.If your item arrives damaged, please contact our Customer Support team as soon as possible. To help us resolve the matter swiftly, include clear photographs of the damaged item as well as the product label showing the QR code.While replacements are subject to stock availability, we are committed to addressing your concern with urgency and finding the best possible solution to uphold your satisfaction.

What should I do if my order arrives damaged?

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

For deliveries to a personal address, please be aware that packages are not redirected to pick-up points.If a delivery attempt is missed, we recommend first checking around your property and with neighbours, as parcels are sometimes left in safe locations or with trusted contacts. You may also wish to enquire with building management who might have accepted the package on your behalf.Please verify that the shipping address and contact details provided are accurate to ensure correct delivery.Occasionally, parcels may be marked as delivered but require additional time to reach you. If your package remains untraceable, we advise contacting the carrier directly for clarification. Should you need further assistance, our Customer Support team is available to support you.

My order was marked as delivered, but I haven’t received it

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Need help with your online order? Find answers to common questions and solutions for any issues you may encounter.

Order Issues & Support | VLISCO

Purchasing Online

Order Help & Support

How do I place an order?

Import Duties & Taxes

How can I track the status of my order?

Can I cancel or modify my order?

Is the invoice included in the parcel?

Ordering Process

How can I pay for an online order?

What is 3D authentication?

What is the card security code (CVC)?

Why has my payment been declined?

Payment

Does Vlisco ship worldwide?

How long does delivery take?

Does Vlisco offer express shipping?

How much does shipping cost?

Can I reschedule my delivery?

Shipping & Delivery

How can I return my order?

What is Vlisco's return and exchange policy?

How long do refunds take?

Returns

Authenticity Guarantee

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Authenticity

Silk Exclusives

Washing your Vlisco Ready-to-Wear

Washing your VLISCO Radiance

Washing your Satin Royal

Washing your Grand Super-Wax

Washing your Sky Wax

Washing your Wax GlitterGlam

Washing your Super-Wax without embellishment

Washing your Super-Wax with embellishment

Washing your Wax Hollandais without embellishment

Washing your Wax Hollandais with embellishment

Washing your Wax Hollandais Poplin

Washing your Java

Washing your Vlisco fabric

How can I safely remove the label sticker from my fabric?

How can I safely remove the folds from my fabric?

Product Care

Tailoring with VLISCO Radiance

Sewing & Tailoring

Wash & Care

Ready-to-Wear size guide

How do I convert yards to metres?

What is the fabric size shown in product photos?

What is the width of a Vlisco fabric?

What is the weight of a Vlisco fabric?

Size & Measurement Guide

What is Vlisco's Premium Cotton?

Which wax is used in Vlisco’s production process?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

Why are there ink marks on the edges of Vlisco fabrics?

Can Vlisco fabrics be used for non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

Do you offer catalogues and fabric samples?

Does Vlisco offer customization services?

Can I buy Vlisco's clothing?

Are Vlisco sewing patterns available?

Can I use Vlisco products commercially?

Does Vlisco reprint designs?

What if I can’t find the item I’m looking for?

What is Wax Hollandais?

What is Super-Wax?

What is Grand Super-Wax?

What is Satin Royal?

What is VLISCO Radiance?

Our Range & Services

Product Information

Why can't I access my Vlisco account?

Getting Started with The VLISCO Inner Circle

Managing Your Loyalty Account

How to Earn Points in The Inner Circle

Redeeming Your Points and Rewards

Loyalty Tiers and Exclusive Perks

Points Expiration, Terms, and Conditions

Account & Membership Services

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?

Wholesale & Business Partnerships