Find out the common reasons for access issues with your Vlisco account and how to resolve them quickly.

<div data-block="true" data-editor="54dir" data-offset-key="1ngd0-0-0" id="isPasted"><p data-start="248" data-end="405" id="isPasted"><span style="font-size: 14px;">We&#x2019;ve recently launched our new and improved website, and as part of this update, you may need to activate your existing Vlisco account to regain access.</span></p><p data-start="248" data-end="405"><br></p><h2 data-start="407" data-end="436" id="for-existing-customers">For existing customers:</h2><p data-start="437" data-end="622"><span style="font-size: 14px;">You should have received an <strong data-start="465" data-end="493">account activation email</strong> from us. Kindly click the activation link in that email to set your new password and activate your account for the updated site.</span></p><p data-start="624" data-end="800"><span style="font-size: 14px;">If your account has already been activated but you&#x2019;re still unable to log in, we recommend resetting your password using the <strong data-start="749" data-end="776">&#x2018;</strong></span><span style="font-size: 14px;"><a href="https://vlisco.com/account/login#recover"><strong>Forgot your password?</strong></a></span><span style="font-size: 14px;"><strong data-start="749" data-end="776">&#x2019;</strong> link on the login page.</span></p><p data-start="624" data-end="800"><br></p><h2 data-start="802" data-end="843" id="didnt-receive-an-activation-or-password-reset-email">Didn&#x2019;t receive an activation or password reset email?</h2><p data-start="844" data-end="1031"><span style="font-size: 14px;">Please first check your spam or junk folder, as the email may have been filtered there. If you&#x2019;re still unable to locate it, our <span data-offset-key="3gu5b-0-0" id="isPasted"><span data-text="true" style="font-size: 14px;"><a href="https://vlisco.com/pages/contact" rel="noopener noreferrer" target="_blank"><strong>Customer Support team</strong></a></span></span><span data-offset-key="3gu5b-0-0"><span data-text="true" style="font-size: 14px;"> </span></span> will be happy to assist you.</span></p><p data-start="844" data-end="1031"><br></p><h2 data-start="1033" data-end="1063" id="for-wholesale-customers">For wholesale customers:</h2><p data-start="1064" data-end="1216"><span style="font-size: 14px;">If you&#x2019;re experiencing issues with a business (B2B) wholesale account, please reach out directly to our dedicated Wholesale team for assistance.</span></p></div><div data-block="true" data-editor="54dir" data-offset-key="3gu5b-0-0"><br></div>

Why can't I access my Vlisco account?

Learn how to join and navigate the VLISCO Inner Circle to enjoy exclusive benefits and personalised experiences.

<h2 data-start="203" data-end="241" id="isPasted">What is the VLISCO Inner Circle?</h2><p data-start="242" data-end="454"><span style="font-size: 14px;">The VLISCO Inner Circle is our way of recognising and rewarding our most valued customers. As a member, you&#x2019;ll enjoy exclusive benefits, early access to new collections, and the opportunity to earn points every time you shop with us online.</span></p><p data-start="242" data-end="454"><span style="font-size: 14px;"><br></span></p><h2 data-start="456" data-end="500" id="isPasted">How do I become a member?</h2><p data-start="501" data-end="608"><span style="font-size: 14px;">Simply&#xA0;</span><span style="font-size: 14px;"><a href="https://vlisco.com/account/register"><strong>create an account</strong></a></span><span style="font-size: 14px;">&#xA0;on our webshop. Once registered, you&#x2019;ll be automatically welcomed into the Inner Circle&#x2014;no additional steps required. If you are having issues with account creation or logging into an existing account, please&#xA0;</span><span style="font-size: 14px;"><a href="https://support.vlisco.com/en-US/why-cant-i-access-my-vlisco-account-928954"><strong>read our FAQ article on account-related issues</strong></a></span><span style="font-size: 14px;">.</span></p><p data-start="501" data-end="608"><span style="font-size: 14px;"><br></span></p><h2 data-start="610" data-end="684" id="isPasted">I had an account on your previous website. Do I need to register again?</h2><p data-start="685" data-end="844"><span style="font-size: 14px;">If you held an account with us prior to the launch of our new site, we kindly ask that you contact our </span><span style="font-size: 14px;"><a href="https://vlisco.com/pages/contact?"><strong>Customer Support team</strong></a></span><span style="font-size: 14px;">. They&#x2019;ll be pleased to assist in reactivating your account and ensuring your membership is properly set up.</span></p><p data-start="685" data-end="844"><span style="font-size: 14px;"><br></span></p><h2 data-start="846" data-end="876" id="isPasted">Are there membership costs?</h2><p data-start="877" data-end="911"><span style="font-size: 14px;">Not at all. Membership in the VLISCO Inner Circle is complimentary.</span></p>

Getting Started with The VLISCO Inner Circle

Find out how to access and manage your loyalty account, track your rewards, and update your preferences.

<h2 data-start="147" data-end="183" id="isPasted">How can I check my points balance?</h2><p data-start="226" data-end="403"><span style="font-size: 14px;">You can view your current points balance by logging into your online account and visiting the&#xA0;</span><span style="font-size: 14px;"><a href="https://vlisco.com/pages/rewards"><strong data-start="320" data-end="334">My Rewards</strong></a></span><span style="font-size: 14px;">&#xA0;page. Your points are updated once your orders have been shipped.</span></p><p data-start="226" data-end="403"><br></p><h2 data-start="405" data-end="473" id="what-should-i-do-if-points-from-a-recent-purchase-are-missing">What should I do if points from a recent purchase are missing?</h2><p data-start="474" data-end="683"><span style="font-size: 14px;">If you notice that points from a recent purchase have not appeared in your account after a reasonable delay, please contact our&#xA0;</span><span style="font-size: 14px;"><a href="https://vlisco.com/pages/contact?"><strong>Customer Support</strong></a></span><span style="font-size: 14px;">&#xA0;team. Provide your order details so we can investigate promptly.</span></p><p data-start="474" data-end="683"><br></p><h2 data-start="685" data-end="735" id="can-i-transfer-my-points-to-another-account">Can I transfer my points to another account?</h2><p data-start="736" data-end="818"><span style="font-size: 14px;">Points are non-transferable and tied to your personal VLISCO Inner Circle account.</span></p><p data-start="736" data-end="818"><br></p><h2 data-start="820" data-end="860" id="what-happens-if-i-return-an-order">What happens if I return an order?</h2><p data-start="861" data-end="968"><span style="font-size: 14px;">If you return an item, the points earned from that purchase will be deducted from your account accordingly.</span></p>

Managing Your Loyalty Account

Learn the various ways to earn points within the Private Circle and maximise your rewards.

<h2 data-start="225" data-end="251" id="isPasted">Who can earn points?</h2><p data-start="252" data-end="367"><span style="font-size: 14px;">Points are exclusively earned by customers with an active online account registered in the VLISCO Inner Circle.</span></p><p data-start="252" data-end="367"><br></p><h2 data-start="369" data-end="396" id="how-do-i-earn-points">How do I earn points?</h2><p data-start="397" data-end="605"><span style="font-size: 14px;">You accumulate points with every purchase made through our webshop. Additionally, points can be earned by engaging in special activities, such as following us on TikTok, Instagram, and other select campaigns.</span></p><p data-start="397" data-end="605"><br></p><h2 data-start="607" data-end="652" id="when-are-points-credited-to-my-account">When are points credited to my account?</h2><p data-start="653" data-end="787"><span style="font-size: 14px;">Points are added once your order has been shipped. Please allow for a short delay after dispatch before points appear in your account.</span></p>

How to Earn Points in The Inner Circle

Learn how to redeem your points and enjoy the exclusive rewards available through the loyalty programme.

<h2 data-start="227" data-end="259" id="isPasted">How do I redeem my points?</h2><p data-start="260" data-end="448"><span style="font-size: 14px;">Redeeming points is effortless. Simply log into your online account and visit the <a href="https://vlisco.com/pages/rewards"><strong>rewards page</strong></a> where you can choose from a variety of exclusive offers available to Inner Circle members.</span></p><p data-start="260" data-end="448"><br></p><h2 data-start="450" data-end="483" id="what-rewards-are-available">What rewards are available?</h2><p data-start="484" data-end="619"><span style="font-size: 14px;">Rewards range from discounts on future purchases, limited-edition products, free express shipping to special experiences curated exclusively for our members. Please note that our reward offerings are refreshed monthly, so be sure to check regularly for new and exciting opportunities.</span></p><p data-start="484" data-end="619"><br></p><h2 data-start="621" data-end="683" id="can-i-combine-points-with-other-discounts-or-promotions">Can I combine points with other discounts or promotions?</h2><p data-start="684" data-end="811"><span style="font-size: 14px;">Points redemption may not be combined with certain other offers. Please refer to the terms and conditions for specific details.</span></p><p data-start="684" data-end="811"><br></p><h2 data-start="813" data-end="874" id="is-there-a-minimum-order-value-to-redeem-rewards">Is there a minimum order value to redeem rewards?</h2><p data-start="875" data-end="1004"><span style="font-size: 14px;">Yes, a minimum order amount is required to redeem your points for rewards. Specific details about order minimums can be found in our loyalty newsletters.</span></p>

Redeeming Your Points and Rewards

Discover the different loyalty tiers and the exclusive advantages that come with each level.

<h2 data-start="180" data-end="208" id="isPasted">How do the tiers work?</h2><p data-start="209" data-end="430"><span style="font-size: 14px;">The VLISCO Inner Circle operates a tiered system based on your annual spending. As you reach specific spending thresholds within a calendar year, you advance to higher tiers, unlocking increasingly exclusive benefits.</span></p><p data-start="209" data-end="430"><br></p><h2 data-start="432" data-end="473" id="what-are-the-benefits-of-each-tier">What are the benefits of each tier?</h2><p data-start="474" data-end="609"><span style="font-size: 14px;">Benefits range from extended return windows to early access to new collections and exclusive discounts to special events curated just for members at higher tiers.</span></p><p data-start="474" data-end="609"><br></p><h2 data-start="611" data-end="646" id="how-long-do-i-stay-in-a-tier">How long do I stay in a tier?</h2><p data-start="647" data-end="806"><span style="font-size: 14px;">Your tier status is reviewed annually, based on your total spend from the previous year. Continued engagement and purchases help maintain or elevate your tier.</span></p><p data-start="647" data-end="806"><br></p><h2 data-start="808" data-end="868" id="where-can-i-find-detailed-information-about-the-tiers">Where can I find detailed information about the tiers?</h2><p data-start="869" data-end="1061"><span style="font-size: 14px;">Specific details, perks, and any updates regarding the tier structure are regularly communicated in our loyalty newsletters as well as&#xA0;</span><span style="font-size: 14px;"><a href="https://vlisco.com/pages/rewards"><strong>your personal Rewards page</strong></a></span><span style="font-size: 14px;">. Be sure to keep an eye on them to make the most of your membership.</span></p>

Loyalty Tiers and Exclusive Perks

Understand the rules regarding point validity, expiration dates, and the terms that govern your loyalty rewards.

<h2 data-start="207" data-end="238" id="isPasted">When do my points expire?</h2><p data-start="239" data-end="454"><span style="font-size: 14px;">Points earned within the VLISCO Inner Circle expire 12 months after they are credited to your account.</span></p><p data-start="239" data-end="454"><span style="font-size: 14px;"><br></span></p><h2 data-start="456" data-end="519" id="what-are-the-terms-and-conditions-of-the-loyalty-programme">What are the terms and conditions of the loyalty programme?</h2><p data-start="520" data-end="743"><span style="font-size: 14px;">The VLISCO Inner Circle loyalty programme is governed by a set of terms and conditions designed to ensure fairness and transparency. These include details on point earning, redemption, expiration, and member responsibilities.&#xA0;</span></p><p data-start="799" data-end="996" id="isPasted"><span style="font-size: 14px;">The complete terms and conditions are available on our website and are also sent periodically via our loyalty newsletters. We recommend reviewing them to stay informed about any updates or changes.</span></p><p data-start="799" data-end="996"><span style="font-size: 14px;"><br></span></p><h2 data-start="998" data-end="1040" id="can-the-terms-and-conditions-change">Can the terms and conditions change?</h2><p data-start="1041" data-end="1234"><span style="font-size: 14px;">Yes, Vlisco reserves the right to amend the terms and conditions of the loyalty programme at any time. Members will be notified of significant changes through email and newsletter communications.</span></p>

Points Expiration, Terms, and Conditions

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Online Account & Membership | VLISCO

Account & Membership Services

How do I place an order?

Import Duties & Taxes

How can I track the status of my order?

Can I cancel or modify my order?

Is the invoice included in the parcel?

Ordering Process

How can I pay for an online order?

What is 3D authentication?

What is the card security code (CVC)?

Why has my payment been declined?

Payment

Does Vlisco ship worldwide?

How long does delivery take?

Does Vlisco offer express shipping?

How much does shipping cost?

Can I reschedule my delivery?

Shipping & Delivery

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What is Vlisco's return and exchange policy?

How long do refunds take?

Returns

I received the wrong item. What should I do?

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My order was marked as delivered, but I haven’t received it

Order Help & Support

Purchasing Online

Authenticity Guarantee

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Authenticity

Silk Exclusives

Washing your Vlisco Ready-to-Wear

Washing your VLISCO Radiance

Washing your Satin Royal

Washing your Grand Super-Wax

Washing your Sky Wax

Washing your Wax GlitterGlam

Washing your Super-Wax without embellishment

Washing your Super-Wax with embellishment

Washing your Wax Hollandais without embellishment

Washing your Wax Hollandais with embellishment

Washing your Wax Hollandais Poplin

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Product Care

Tailoring with VLISCO Radiance

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Ready-to-Wear size guide

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Size & Measurement Guide

What is Vlisco's Premium Cotton?

Which wax is used in Vlisco’s production process?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

Why are there ink marks on the edges of Vlisco fabrics?

Can Vlisco fabrics be used for non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

Do you offer catalogues and fabric samples?

Does Vlisco offer customization services?

Can I buy Vlisco's clothing?

Are Vlisco sewing patterns available?

Can I use Vlisco products commercially?

Does Vlisco reprint designs?

What if I can’t find the item I’m looking for?

What is Wax Hollandais?

What is Super-Wax?

What is Grand Super-Wax?

What is Satin Royal?

What is VLISCO Radiance?

Our Range & Services

Product Information

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?

Wholesale & Business Partnerships