Placing an order in our webshop is simple. Just follow the steps in this article.

Ordering on&#xA0;<a data-fr-linked="true" href="https://vlisco.com/">vlisco.com</a>&#xA0;is simple. Begin by selecting a product from our curated collections under the Products menu. Click on an item to view detailed images, descriptions, and pricing.Add your chosen items to your shopping cart and access the cart anytime via the bag icon to review and proceed to checkout.At checkout:<ul><li data-start="531" data-end="605">Select your delivery country to view the total cost, including shipping.</li><li data-start="608" data-end="650">Enter your contact and delivery details.</li><li data-start="653" data-end="725">Choose your payment method and provide billing information if different.</li></ul>After payment, you will receive an order confirmation by email. Once dispatched, a shipping notification with tracking details and your digital invoice will follow.Invoices are sent exclusively via email and are not included in the package. This ensures that gift purchases remain discreet.<hr> Please note:<ul><li data-start="910" data-end="1051">Prices are in Euros, except for customers in the US, Canada, Australia, Nigeria, Ghana, and Congo-Kinshasa, where prices are in US Dollars.</li><li data-start="1054" data-end="1208">Taxes and import duties vary by country and may apply upon delivery outside the EU. EU and UK deliveries are exempt. Please check with local customs for details.</li></ul>

How do I place an order?

Taxes/import duties depend on your country of delivery. Find more details here.

<h4 id="european-union--the-uk">European Union &amp; the UK</h4>For orders within the European Union and for the UK, all item prices must include the corresponding VAT, meaning that there are no taxes/import duties to be paid upon arrival of your package. <h4 id="us">US</h4>For orders to the US, as of 1 August 2025 all packages may be subject to duties and taxes regardless of value. Please check with local customs for more information. <h4 id="international-orders">International orders</h4>For orders outside of the EU, product prices do not include VAT. This means that taxes/import duties may have to be paid upon arrival of your order in your country. These costs are not part of the delivery costs, and are not included in the free shipping promotion. Unfortunately this is not under control of Vlisco and strictly a local governmental issue. If you want to know the exact amount of additional charges, please check with your local customs agency.When placing an order in our webshop, you are declaring that you are aware of these additional charges that might be added upon arrival of your order.

Import Duties & Taxes

Find out how to track your shipment and stay updated on your order’s progress.

Vlisco.com starts processing your order from the moment your payment is received. You will receive a confirmation of your order when your payment is received.Once your order has been processed and shipped, you will receive a shipment confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 2 days for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.1 working day after placing your order, you can click the tracking number link in the email.

How can I track the status of my order?

Find out about the conditions on making changes to your online order.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Cancellations may only be requested shortly after placing your order. Once processing has begun, we regret that amendments or cancellations are no longer possible.However, However, you can always request a return once your order arrives in accordance with our Returns Policy once received.

Can I cancel or modify my order?

No, the parcel includes only an itemised packing list without any prices. The full invoice is sent exclusively via email to the person who placed the order.This makes every order suitable for gifting, with no payment information shown to the recipient.

Is the invoice included in the parcel?

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Everything you need to know before placing your online order on Vlisco.com.

Ordering Process | VLISCO

Purchasing Online

Ordering Process

How can I pay for my online order?

What is 3D authentication?

What is the security code (CVC) for credit card payments?

Why has my payment been declined?

Payment

Does Vlisco ship worldwide?

How long does delivery take?

Does Vlisco offer express shipping?

How much does shipping cost?

Can I reschedule my delivery?

Shipping & Delivery

How can I return my order?

What is Vlisco's return and exchange policy?

How long do refunds take?

Returns

I received the wrong item. What should I do?

What should I do if my order arrives damaged?

My order was marked as delivered, but I haven’t received it

Order Issues & Support

Authenticity Guarantee

Authenticating your fabric in one click

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Authenticity

Silk Exclusives

Washing your Vlisco Ready-to-Wear

Radiance

Satin Royal

Grand Super-Wax

Sky Wax

Wax GlitterGlam

Super-Wax without embellishment

Super-Wax with embellishment

Wax Hollandais without embellishment

Wax Hollandais with embellishment

Wax Hollandais Poplin

Java

Washing your Vlisco fabric

How can I safely remove the label sticker from my fabric?

How can I safely remove the folds from my fabric?

Product Care

Tailoring with VLISCO Radiance

Sewing & Tailoring

Wash & Care

Ready-to-Wear size guide

What is the conversion of yards to metres?

What is the size of the fabric shown on the pictures in the webshop?

What is the width of a Vlisco fabric?

What is the weight of a Vlisco fabric?

Product Sizing

What is Vlisco's Premium Cotton?

What type of wax is used in the production of Vlisco fabrics?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

What are the ink marks on the edges of Vlisco fabrics?

Can I use Vlisco fabrics to create non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

Can I buy Vlisco's clothing?

What is Wax Hollandais?

What is Super-Wax?

What is Grand Super-Wax?

What is Satin Royal?

What is VLISCO Radiance?

Does Vlisco distribute catalogues and fabric samples?

Can I buy Vlisco sewing patterns to make garments with Vlisco fabrics?

Does Vlisco offer customization services?

How often does Vlisco reprint designs?

What should I do if I cannot find the item I am looking for?

Can I use Vlisco products commercially?

Product Offer

Product Information

Why can't I access my Vlisco account?

Getting Started with The VLISCO Inner Circle

Managing Your Loyalty Account

How to Earn Points in The Inner Circle

Redeeming Your Points and Rewards

Loyalty Tiers and Exclusive Perks

Points Expiration, Terms, and Conditions

Online Account & Membership Services

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?

Wholesale & Business Partnerships