Learn about returning an item bought online on Vlisco.com.

<h4 id="isPasted">Returning an item bought online on Vlisco.com</h4>To request the return of your items, simply follow the steps in our <a href="https://vlisco.com/apps/service/vlisco_returns?" target="_blank" title="https://vlisco.com/apps/service/vlisco_returns?">Returns Center here</a>.&#xA0;You will receive email notifications, detailed returns instructions, and status updates.Learn more about our online return and exchange policy <a href="https://vlisco-support.gorgias.help/en-US/what-is-your-return-and-exchange-policy-648972">here</a>.If you are having any issues with placing your return request, please contact our Customer Support team.<hr><h4 id> </h4><h4 id="returning-an-item-bought-in-store">Returning an item bought in store</h4>If you purchased your item at one of our official boutiques or resellers, please contact them directly.

How can I make a return?

You can return an item bought online on Vlisco.com, check the conditions to do so here.

<h4 id="return-guidelines">Return Guidelines</h4><h4 id="isPasted">You may return your online order within 30 working days of purchase for a refund, provided the items are unused, undamaged, and include all original tags and packaging.</h4>You are not required to state a reason for your return, though your feedback is appreciated to help us improve.Return shipping costs and any related fees (including duties) to Vlisco&#x2019;s premises in the Netherlands are your responsibility. If you have paid taxes or import duties, please contact your local customs for reimbursement. Returns using a prepaid label will have the return costs deducted from your refund.If you choose to return your order via a carrier of your choice, Vlisco is not liable for any delays, losses, or damages during transit. It is your responsibility to ensure delivery, retain proof of postage, and arrange adequate insurance.For more information, please read the <a href="https://www.vlisco.com/terms-and-conditions/">terms of agreement</a> of Vlisco.com. Vlisco does not offer exchanges; to exchange a product we recommend that you place a new order on <a href="https://www.vlisco.com/">vlisco.com</a>.<hr> <h4 id="making-a-return">Making a return </h4>To request a return label, simply follow the steps in our <a href="https://vlisco.com/apps/service/vlisco_returns?" target="_blank" title="https://vlisco.com/apps/service/vlisco_returns?">Returns Center here</a>.Refunds will be processed to the original payment method within 30 days of receiving the returned item.

What is your return and exchange policy?

Find out the typical processing times for refunds and what to expect once your return has been received.

<h4 id="isPasted">Refunds are processed to the original payment method within 30 days of receiving the returned item.</h4><h4 id="please-note-that-processing-times-may-vary-depending-on-your-bank-or-payment-provider-we-will-notify-you-once-your-refund-has-been-initiated">Please note that processing times may vary depending on your bank or payment provider. We will notify you once your refund has been initiated.</h4>

How long does a refund take?

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Guidance on how to return your order, request a refund, and understand our return conditions.

Returns | VLISCO

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